Last Update: October 5, 2025
IF YOU DO NOT CONSENT AND AGREE WITH THE TERMS OF THIS PRIVACY POLICY, YOU CANNOT, AND WE DO NOT AUTHORIZE YOU TO, ACCESS, BROWSE, OR USE OUR SERVICES.
This Privacy Policy applies to all information collected through our Services, including when you visit our websites, contact us directly to become a customer or to obtain more information, use our Services as a customer, interact with us through sales and marketing events, or communicate with us through customer service requests.
Our processing of personal information complies with applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act, Colorado Privacy Act, Utah Consumer Privacy Act, Connecticut Data Privacy Act, Texas Data Privacy and Security Act, Oregon Consumer Privacy Act, Montana Consumer Data Privacy Act, Tennessee Information Protection Act, Iowa Consumer Data Protection Act, Delaware Personal Data Privacy Act, Nebraska Data Privacy Act, New Hampshire Privacy Act, New Jersey Data Privacy Act, other applicable state privacy laws, the General Data Protection Regulation (GDPR) for EU residents, the UK General Data Protection Regulation, and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
Credit Reporting Activities: This Privacy Policy does not apply to the way we process consumer credit information in our role as a vendor to our customers. If you are an end user of one of our customers (e.g., businesses that use our credit report services), please contact the customer directly for information regarding how they use the personal information gathered from our Services.
Credit Report Questions: If you have questions or concerns about information on your credit report, please contact the three major credit bureaus: Equifax, Experian, and TransUnion.
Third-Party Marketing: When you visit or log in to our websites, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
This Privacy Policy applies to all information collected through our Services, including when you:
We collect information from various categories of individuals. Website Visitors are individuals who visit our websites or contact us directly for information. Customers are businesses and individuals who engage us for services, including demos, paid services, training, support, or customization of our Services. End Users are individuals whose information we collect and process on behalf of our customers. Service Providers are third-party vendors and contractors who provide services to us. Business Contacts are employees, representatives, and contacts at partner organizations, vendors, and other businesses we interact with. The use of “you” and “your” throughout this Privacy Policy will, depending on the context, refer to any of these categories of individuals.
You may provide us with information by signing up for services, entering information through our online forms or surveys, providing information during our sales or marketing events, or contacting us by phone or email for information or customer service. Contact Information includes your name, title, company name, physical address, email address, and telephone number. Account Information includes your username and password, account preferences and settings, and communication preferences. Financial Information includes bank account information, credit card or other payment information, billing address, and transaction history. Professional Information includes your resume or CV, employment history, educational background, and professional qualifications. Communications include the content of messages you send us, customer service inquiries, and feedback and survey responses.
When our customers engage our services, we may collect consumer credit information from credit bureaus on behalf of the customer. These credit reports are subject to the Fair Credit Reporting Act (FCRA) and include contact information such as name, address, and phone number, commercial information including purchasing histories and payment records, professional or employment information, credit account information, payment histories, public records, and inferences about creditworthiness and financial behavior
We may share your information for other purposes with your explicit consent. We will always obtain your consent before sharing your information in ways not described in this Privacy Policy.
Important Note About Sales of Personal Information. We do not sell your personal information to third parties for monetary consideration. However, under some privacy laws (such as the CCPA), certain sharing for targeted advertising purposes may be considered a “sale” or “sharing” of personal information. You have the right to opt out of such activities as described in the California Privacy Rights section below and through our Cookie Policy.
Cookies are small text files placed on your device when you visit our websites. We use cookies and similar technologies to provide functionality, analyze usage, and deliver personalized experiences. Cookies allow websites to recognize your device and remember information about your visit, such as your preferences and actions you took on the site.
We may share your information for other purposes with your explicit consent. We will always obtain your consent before sharing your information in ways not described in this Privacy Policy.
Functionality Cookies allow our Services to remember choices you make and provide enhanced, personalized features. These cookies remember language preferences, region or location settings, username and customized interface elements, and text size, fonts, and other customizable display options. The information collected by these cookies is typically anonymized and cannot track your browsing activity on other websites. These cookies enhance your user experience by remembering your preferences and settings across sessions.
Marketing and Advertising Cookies help us deliver targeted advertising on our Services and third-party websites, measure the effectiveness of advertising campaigns, understand user interests and preferences, and prevent you from seeing the same advertisements repeatedly. We work with third-party advertising partners such as Google Ads and Facebook Pixel who may set cookies on your device to show you relevant ads based on your browsing activity. These partners may combine information from cookies with other data they have about you to deliver more relevant advertising.
In addition to cookies, we use other tracking technologies. Web Beacons (Clear GIFs/Pixel Tags) are tiny graphic images embedded in web pages or emails that help us track whether emails have been opened, monitor how many users visit specific pages, understand user engagement with our content, and analyze the effectiveness of our communications. Mobile Device Identifiers include device identifiers such as IDFA for iOS and Advertising ID for Android, device type and operating system, mobile network information, app usage patterns, and location data (with your permission). Session Recording Software records mouse movements, clicks, and scrolling to help us understand user interactions and improve user experience and troubleshooting. Canvas Fingerprinting and Similar Techniques collect information about your browser configuration and device characteristics to help prevent fraud and enhance security.
You have several options to manage cookies. Browser Settings allow you to control cookies through your web browser. Most web browsers allow you to view what cookies are stored and delete individual cookies, block third-party cookies, block all cookies from specific websites, delete all cookies when you close your browser, and set your browser to notify you when a cookie is being set. To learn how to manage cookies in your specific browser, visit your browser’s help section or settings menu. Chrome users can access Settings > Privacy and security > Cookies and other site data. Firefox users can access Settings > Privacy & Security > Cookies and Site Data. Safari users can access Preferences > Privacy > Cookies and website data. Edge users can access Settings > Cookies and site permissions. Please note that blocking or deleting cookies may impact your ability to use certain features of our Services.
Opt-Out Tools allow you to opt out of certain types of cookies using industry opt-out tools. For advertising cookies, you can visit the Network Advertising Initiative (NAI) Opt-Out at http://www.networkadvertising.org/choices/, the Digital Advertising Alliance (DAA) Opt-Out for browsers at http://www.aboutads.info/choices/, the Digital Advertising Alliance (DAA) Opt-Out for mobile devices at http://www.aboutads.info/appchoices, or the European Interactive Digital Advertising Alliance (EDAA) at http://www.youronlinechoices.eu/. To opt out of personalized advertising from our marketing partners, you can visit https://app.retention.com/optout.
Do Not Track (DNT) is a privacy preference that users can set in their web browsers. Currently, there is no industry consensus on what constitutes DNT compliance, and our Services do not respond to browser DNT signals. However, we do recognize and honor Universal Opt-Out Mechanisms such as the Global Privacy Control (GPC). If we detect a GPC signal from your browser or device, we will process it as a request to opt out of the sale or sharing of your personal information where required by applicable law.
Despite our best efforts, no security measures are completely impenetrable. We cannot guarantee absolute security of your information or that our systems will never be breached. You acknowledge that you provide your personal information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access. We recommend that you use strong, unique passwords and enable multi-factor authentication where available.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller. This right applies when processing is based on your consent or performance of a contract and is carried out by automated means. We will provide your data in a format that allows you to transfer it to another service provider where technically feasible.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section describes your California privacy rights and how to exercise them.
In the preceding 12 months, we have collected the following categories of personal information from California consumers.
Identifiers such as name, address, email address, IP address, and account name have been collected and disclosed for business purposes to service providers including cloud hosting providers, customer support platforms, and analytics services.
Customer Records Information such as name, address, telephone number, and financial information have been collected and disclosed for business purposes to service providers including payment processors and customer support platforms.
Protected Classification Characteristics such as age, citizenship, marital status, disability, or sex have not been collected.
Commercial Information such as purchase history, payment records, and transaction details have been collected and disclosed for business purposes to service providers including payment processors, accounting services, and analytics providers.
Internet or Network Activity such as browsing history, search history, and interaction with websites have been collected and disclosed for business purposes to service providers including analytics providers, advertising networks, and customer support platforms.
Geolocation Data such as physical location or GPS data have not been collected beyond general location based on IP address.
Professional or Employment Information such as employment history and qualifications have been collected and disclosed for business purposes to service providers for recruitment and verification purposes.
Biometric Information such as fingerprints, voiceprints, or physiological data have not been collected.
Education Information such as grades, transcripts, or student records have not been collected.
Inferences such as preferences, characteristics, and behavior predictions have been collected and disclosed for business purposes to service providers including analytics providers and marketing platforms.
Sensitive Personal Information including government identifiers such as Social Security numbers and driver’s license numbers have been collected and disclosed for business purposes to service providers including identity verification services and credit bureaus for fraud prevention and identity verification purposes.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section describes your California privacy rights and how to exercise them.
In the preceding 12 months, we have collected the following categories of personal information from California consumers.
Identifiers such as name, address, email address, IP address, and account name have been collected and disclosed for business purposes to service providers including cloud hosting providers, customer support platforms, and analytics services.
Customer Records Information such as name, address, telephone number, and financial information have been collected and disclosed for business purposes to service providers including payment processors and customer support platforms.
Protected Classification Characteristics such as age, citizenship, marital status, disability, or sex have not been collected.
Commercial Information such as purchase history, payment records, and transaction details have been collected and disclosed for business purposes to service providers including payment processors, accounting services, and analytics providers.
Internet or Network Activity such as browsing history, search history, and interaction with websites have been collected and disclosed for business purposes to service providers including analytics providers, advertising networks, and customer support platforms.
Geolocation Data such as physical location or GPS data have not been collected beyond general location based on IP address.
Professional or Employment Information such as employment history and qualifications have been collected and disclosed for business purposes to service providers for recruitment and verification purposes.
Biometric Information such as fingerprints, voiceprints, or physiological data have not been collected.
Education Information such as grades, transcripts, or student records have not been collected.
Inferences such as preferences, characteristics, and behavior predictions have been collected and disclosed for business purposes to service providers including analytics providers and marketing platforms.
Sensitive Personal Information including government identifiers such as Social Security numbers and driver’s license numbers have been collected and disclosed for business purposes to service providers including identity verification services and credit bureaus for fraud prevention and identity verification purposes.
To exercise your California privacy rights, you may contact us by email at privacy@bentleyroofing.com, or through our online request form.
Verification. We will verify your identity before processing requests to protect your personal information from unauthorized access. For requests to know categories of information or for deletion requests, we may request information such as your name, email address, phone number, or details about your relationship with us. For requests to know specific pieces of information, we may require additional verification such as a signed declaration under penalty of perjury. The information we request for verification will depend on the sensitivity of the personal information and the risk of harm from unauthorized access or deletion.
Authorized Agents. You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization, such as a signed permission document or power of attorney. We may require you to verify your identity directly with us and confirm that you provided the agent permission to submit the request. This requirement does not apply if the agent has power of attorney pursuant to California Probate Code sections 4000 to 4465.
Response Time. We will respond to verified requests within 45 days of receipt. If we need additional time (up to 90 days total), we will notify you of the reason and extension period. For requests to know, we will deliver the required information by mail or electronically at your option. For portability requests, we will provide the information in a portable and, to the extent technically feasible, readily usable format.
Request Limits. You may make up to two requests for information in a 12-month period. We are not required to provide information more than twice in a 12-month period.
Fees. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will notify you of the reason and provide a cost estimate before completing your request.
California “Shine the Light” Law. California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in the Contact Us section. In your request, please specify that you want a “California Privacy Rights” request and include your name, street address, city, state, and ZIP code.
California Minors. If you are a California resident under 18 years old and a registered user of our Services, you may request removal of content or information you have posted publicly. To make such a request, please contact us with a detailed description of the specific content or information. Please note that such a request does not ensure complete removal of the content, as it may be retained in backups or required to be retained by law.
General Privacy Inquiries: For questions about this Privacy Policy or our privacy practices, please email us at privacy@bentleyroofing.com or our contact form.
Fair Credit Reporting Act (FCRA) Notice
Equifax: Phone: 1-800-685-1111, Website: www.equifax.com
Experian: Phone: 1-888-397-3742, Website: www.experian.com
TransUnion: Phone: 1-800-916-8800, Website: www.transunion.com
